Reviews

"I’ve had a great experinec dealing with this State Farm branch and they are always so helpful. Whether it’s changes to my policy or looking into additional policies I need, the team has been so incredible to work with the entire time. Even when other companies try to get my business, I was able to submit my quote to Jayah who went through and highlighted all the changes I’d see by moving away. Kept me as a customer and know I’m well taken care of. Would recommend 10/10."

"Reilly and the team are exceptional - professional, responsive, personable and kind. Jayah supported me recently through a difficult life event - helping me transition my home and auto coverage - and took her time with me as well as answered all of my questions. She was thorough in her evaluation and the rates came back highly competitive. I absolutely recommend Reilly and her team to anyone looking to make the switch to State Farm or shopping for coverage. You will not be disappointed!"

"Hailey Urban has been an AMAZING rep to work with. I'm a realtor, so I send all of my clients who are buying homes her way to get quotes on homeowners insurance. They ALWAYS come back happy and satisfied with her communication and professionalism. She has helped me as well and is always able to answer my questions and point me in the very best direction. Love working with Hailey!"

"I am writing this review to address a significant lack of professional care and accessibility regarding my experience with this agency. As a client living with a disability, I have specific communication and special care needs. Throughout my interactions, I made every effort to communicate effectively, but these efforts were unfortunately met with dismissal and inappropriate handling by the staff.
The issues began when I received an initial email quote for my child that was incorrect and contradictory. I called the office to clarify the details and point out the errors, but the matter was not resolved. In a subsequent phone call to address the situation and address rate increases, the communication barriers escalated when an employee, Jen, took issue with my communication style and indicated she would terminate the call.
Hoping to find a professional resolution, I requested to speak directly with the agent, Reilly Smith. However, the subsequent conversation and a final goodbye letter made it clear that the agency chose to support its internal staff actions rather than address the communication breakdown or accommodate my needs as a client.
Ultimately, this office fell short of providing the standard of accessibility and customer care required for individuals with disabilities. I have since transitioned my business to another agency where my communication needs are met."

"I want to give a special thank you to Hailey at State Farm for making my transition from my previous insurance company so easy and stress-free!

From the very beginning, Hailey was professional, knowledgeable, friendly, and extremely helpful. She took the time to answer my questions, explain my coverage, and make sure everything was handled smoothly with both my auto and homeowners insurance.

What impressed me most was her attention to detail and her willingness to go the extra mile to make sure I was taken care of. It’s refreshing to work with someone who genuinely cares about her customers and takes pride in providing excellent service.

Hailey, thank you again for making this such an easy transition. I truly appreciate your patience, dedication, and outstanding customer service.

I highly recommend Hailey at State Farm to anyone looking for an insurance agent who is honest, dependable, and truly cares about her clients!."

"Jen Sjolander is always, ALWAYS a complete pleasure to deal with. She really knows her stuff and gets me taken care of immediately whenever I need anything."

"I've been using Reilly Smith's State Farm branch for all of my insurance needs since 2020. The staff at this location has always been extremely responsive and a pleasure to work with.

Jasmine has been especially wonderfu. This was my first time getting insurance on my own after coming off my parents' plan as an adult, and she walked me through insuring my first car, and since then all of my other insurance needs. She's given everything a personal touch over the years and made what could've been an intimidating process really easy. Jen has also been extremely helpful in answering all my questions and helping me navigate my coverage with ease.

I'd highly recommend this office to anyone."

"I have been a customer of this company for many years, specifically at this branch, and they have always helped me with whatever I needed. Jayah, in particular, is very professional and kind, and above all, she is patient with me, whether in person or over the phone. No matter what the issue is, she always tries to find a solution to help me as much as possible. I am very grateful to her."

"I had a great experience overall, Sierrah was very helpful and efficient!"

"Sierrah was my agent in looking for renters insurance. She got me the best coverage at a decent price. She was very kind, patient with me in things I didn’t know and was knowledgeable. Definitely recommend her for anyone who needs help!"

"I had an outstanding experience working with Jasmine at State Farm. Navigating car insurance for the very first time felt daunting, but Jasmine was incredibly patient, kind, and knowledgeable throughout the entire process. She took the time to explain all my coverage options clearly without ever rushing me or making things feel transactional. I walked away confident that I got the right policy for my needs. She truly went above and beyond, and I highly recommend working with her!"

"I like Sierra she did very well and thank you for everything"

"Jayah and Reilly are both incredible.
Jayah is always so quick to respond, helpful and delightful to work with! As a small business owner we ask a lot from them and I actually look forward to reaching out to them instead of fretting it.
Makes all the difference!"

"Jen did a great job providing the information that I need in a timely fashion"

"Jen Sjolander was so amazing and helpful! I recently relocated from Colorado to Florida and she took care of canceling the necessary policies. I then received a notice from State Farm that I owed them for an umbrella policy that I knew Jen had already canceled. I got in touch with Jen and we exchanged several emails as she talked with the State Farm head office about this. She explained each question and concern with me about the charge and was consistently kind and patient with each exchange. I am grateful for Jen's kindness, professionalism and patience that brought this issue to clarity to resolve. Jen is the best!!"

"Jasmine was very professional, thorough and patient helping us with quotes for Home and Auto insurance"

"Jasmine is always fantastic and extremely helpful to work with. It’s nice to be able to rely on a real customer service person providing a great easy experience every single time. Really happy and impressed with her ability to make it a breeze. Thank you so much for your great work and quality of service. -Kenneth Starke"

"Jen Sjolander was very helpful and efficient!"

"Jasmine was very helpful with meeting our insurance needs."

"Jayah, Jen, Hailey, Jasmine, Reilly and Cesar are the best people I have ever had for my insurance. Couldn’t recommend this office more, they saved me so much money!"

"Jasmine is great. Very easy to work with. Knowledgeable, professional and patient with questions."

"Reilly's team has worked really hard for us."

"Great communication and quick responses with great premiums!"

"Jasmine was very helpful, friendly, and prompt!"

"Jasmine was absolutely amazing to work with! She took the time to carefully review our current policy, answer all of our questions, and make sure we fully understood our options. Not only did she find us better coverage, but she was also able to lower our premium compared to what we were paying before.

What stood out most was her patience, professionalism, and attention to detail throughout the entire process. She genuinely cared about finding the best fit for our family rather than just selling a policy. We truly appreciate all of her hard work and highly recommend Jasmine to anyone looking for an insurance agent who goes above and beyond."